Crewz

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Crewz Terms of Service Last updated: August 29, 2025 Please read this Terms of Use Agreement (This “Agreement” or the “Terms”) carefully. By accessing or using www.crewz.co (the “Website”), the Crewz mobile applications (“App”, together with the Website as the "Platform"), or any other websites or applications of Framilies Inc. d/b/a Crewz or Crewz Carpool or Crewz Rideshare (“Framilies”, “Crewz”, “we”, “us”, or “our”) that link to these terms, or any of the services provided or otherwise made available on the Website or App (collectively, the “Services”) you (“you” or “User”) represent that you have read, understand, and agree to be bound by these Terms and the Crewz Privacy Policy. General The Platform and Services enable users who are looking for a ride (“Riders”) with users who may be headed in the same direction (“Drivers”), where both are willing to share a ride. Acceptance. Authority. By registering for and/or using the Services in any manner, including but not limited to visiting or browsing the Website or Apps, you agree to these Terms and to binding arbitration as specified in the dispute resolution section. If you do not agree or do not have all requisite authority and consent to be bound by the Terms (as further described below), you may not access or use the Website, App, or the Services in any way. Disclaimer. CREWZ DOES NOT: (A) COMMIT TO SCREEN USERS IN ANY WAY AND (B) MAKE RECOMMENDATIONS FOR USERS OR PROVIDERS OF ANY SERVICE, INCLUDING DRIVERS OR RIDERS FOR CARPOOLS OR ANY OTHER ACTIVITIES. USERS OF THE SERVICES INDEPENDENTLY DETERMINE WHO THEY ELECT TO COLLABORATE WITH AND BEAR FULL RESPONSIBILITY AND ACCEPT ALL LIABILITY RELATING THERETO. YOU ACKNOWLEDGE THAT CREWZ DOES NOT PROVIDE TRANSPORTATION OR LOGISTICS SERVICES OR FUNCTION AS A TRANSPORTATION CARRIER, TRANSPORTATION NETWORK CARRIER, OR IN ANY OTHER CAPACITY THAN AS A PLATFORM FOR CONNECTING COMMUNITY MEMBERS TO MEET AND SHARE RIDES. SIGNING UP FOR OR USING CREWZ AUTHORIZES CREWZ TO PERFORM IDENTIFICATION, BACKGROUND, AND MOTOR VEHICLE RECORD CHECKS ON USERS AS DEEMED NECESSARY BY CREWZ. CREWZ IS A PLATFORM SERVICE THAT CONNECTS DRIVERS AND RIDERS WHO ARE WILLING TO SHARE A RIDE AND WHERE RIDERS MAY BE REQUIRED TO PAY THE DRIVER A CONTRIBUTION TOWARDS THE DRIVER COSTS (SUCH AS GAS, TOLL LANES, ETC.), AND RIDERS AND/OR DRIVERS MAY BE REQUIRED TO PAY A CREWZ SERVICE FEE IN CONNECTION WITH SUCH RIDE (AS THIS TERM IS DEFINED BELOW). ALL CARPOOL ARRANGEMENTS MADE THROUGH CREWZ ARE BETWEEN RIDERS AND DRIVERS. CREWZ IS NOT A PARTY TO ANY CARPOOLING AGREEMENTS. drivers and riders are not employees or contractors of Crewz. CREWZ DOES NOT REPRESENT OR ENDORSE AND WILL NOT BE RESPONSIBLE FOR: - THE ACTIONS, ERRORS OR OMISSIONS OF ANY CREWZ USER; - THE TRUTH OR ACCURACY OF ANY INFORMATION PROVIDED BY A CREWZ USER; OR - A CREWZ USER’S COMPLIANCE WITH THE TERMS OR ANY APPLICABLE LAW. CREWZ DISCLAIMS ALL LIABILITY FOR THE ACTIONS, ERRORS OR OMISSIONS OF CREWZ USERS. NEITHER CREWZ NOR ANY EVENT ORGANIZER, HOST, PARTNER, OR ORGANIZATION THAT PROMOTES OR MAKES CREWZ AVAILABLE TO ITS ATTENDEES, MEMBERS, OR EMPLOYEES SHALL BE LIABLE TO ANY USER FOR THE CONDUCT, ACTIONS, OR OMISSIONS OF ANY RIDERS OR DRIVERS, OR FOR ANY DISPUTES, CLAIMS, LOSSES, OR DAMAGES ARISING FROM OR RELATED TO THE USE OF THE SERVICES. Using Crewz General Information You may only use Crewz to arrange a joint use of a car by a Driver and one or more Riders (a “Ride”). You may not use Crewz to provide or procure any other services (such as package deliveries) nor to engage in commercial services or with the purpose of obtaining profits. Misuse of Crewz You may use Crewz only as permitted by law, including applicable export and re-export control laws and regulations. Don’t misuse Crewz. For example: - Don’t interfere with Crewz or try to access it using a method other than the interface and the instructions that we provide; and - Respect the privacy of your fellow users. In particular, do not misuse personal information about Riders or Drivers that you may access through your use of the Service. Don’t create or use multiple accounts to abuse Crewz policies, circumvent filters, or otherwise subvert restrictions placed on your account. For example, if you’ve been blocked by another user or have had your account disabled due to abuse, don’t create a replacement account. You agree not to use Crewz for unlawful or fraudulent purposes, or otherwise in violation of applicable law and regulation. We may suspend or stop providing Crewz to you if you do not comply with our terms or policies or if we are investigating suspected misconduct. Intellectual Property Using Crewz does not give you ownership of any intellectual property rights in Crewz or the content you access. You may not use content from Crewz unless you obtain permission from its owner or are otherwise permitted by law. These terms do not grant you the right to use any branding or logos used in Crewz. Don’t remove, obscure, or alter any legal notices displayed in or along with Crewz. Third Party Content Crewz displays some content that is not ours. This content is the sole responsibility of the entity that makes it available. We may review content to determine whether it is illegal or violates our policies, and we may remove or refuse to display content that we reasonably believe violates our policies or the law. But that does not necessarily mean that we review content, so please don’t assume that we do. Communications In connection with your use of Crewz, we may send you notifications, service announcements, administrative messages, promotions and other information, via email, SMS, and other channels. You may opt out of any or all of those communications (other than important communications relating to your account or confirmations) at any time. Safe Use of the Service Crewz is available on mobile devices. Do not use Crewz in a way that distracts you or prevents you from obeying traffic or safety laws. Arranging a Ride Please be considerate when using Crewz. When you schedule a Ride with another Crewz user, you are committing to meet that user at a specified location at a certain time and agreeing to share a Ride with that user, so be sure you want to share the Ride before requesting or accepting it, and make best efforts to be at the meeting point on time. Cancelling a Ride You can cancel a Ride, but it may affect your ability to request or accept future Rides. Driver-Specific Terms Driver Eligibility Criteria If you are a Driver and want to provide Rides through Crewz, you must: - Be an individual of at least 23 years of age and able to form a binding contract; - Hold a valid driving license for the area in which you are driving and facilitate license verification, background and motor vehicle record checks when requested by Crewz; - Drive safely and in accordance with all applicable driving rules and laws; - Ensure your vehicle is roadworthy, has all certifications required by law, and perform a vehicle inspection check when requested by Crewz; - Have appropriate insurance coverage for all rides and any accidents that may occur during a ride, including without limitation personal injury protection insurance coverage for your vehicle with no less than the minimum limits required by applicable law; and submit proof of insurance when requested by Crewz - Only provide rides in a personal capacity and not in the course of a business or for commercial purposes; - Not use Crewz to generate a profit; and - Not use Crewz to provide rides on motorcycles. Providing Rides You agree to not misrepresent in any way, whether material or not, any aspect of your identity, background, credentials, regulated status or professional standing when using Crewz. You agree to comply with all applicable laws and regulations in the jurisdictions in which you provide or offer to provide Rides. If your offer or provision of a Ride requires a license or other regulatory approval, you must first obtain that license or approval and remain in good standing before offering or providing the Ride. Crewz may not display your Ride offers to Crewz users in certain cases, including when Crewz finds them in breach of the Crewz Terms, policies or the applicable law. Information Shared With Riders The following information may be visible to other users in Crewz to help connect you with Riders: - Your name and Crewz profile picture; - Your place of work as derived from your work email domain, if you have provided it; - Your vehicle make, model, color and registration identifier (license plate); - How long you have been a Crewz user; - The number of rides you have completed as a Rider and as a Driver; and - The number of times you have been thanked or rated in connection with a ride by other Crewz users. - Ratings information. - The successful completion status of any identification, background, or motor vehicle report checks. - When you were last active on Crewz. - Information from your social network accounts, in case you have chosen to integrate your account with your social networks, including by signing onto Crewz account by using your social network. - Other profile information that you have added or that is shown on your profile screen. In addition, while you are en-route to pick up a Rider and for the duration of each Ride, Crewz may share your current location and your estimated time of arrival at the agreed pickup location with the applicable Rider. Rider-Specific Terms Verifying Driver Details Although Crewz may in some instances attempt to verify certain information provided by Drivers, Crewz has no obligation to do so and makes no representations regarding the accuracy of such verification. It is your responsibility to verify the identity, qualifications and status of a Driver. Rider Eligibility Criteria Riders must: - Be an individual of at least 18 years of age and able to form a binding contract; - Facilitate identify verification and background checks when requested by Crewz; Information Shared With Drivers and Riders The following information may be visible to other users in Crewz to help connect you with Drivers and other Riders: - The ride you have requested; - Your name and Crewz profile picture; - Your place of work based on your work email domain, if you have provided it; - How long you have been a Crewz application user; - The number of Rides you have completed as a Rider and as a Driver; and - The number of times you have been thanked or rated in connection with a Ride by other Crewz users. - Ratings information. - When you were last active on Crewz. - Information from your social network accounts, in case you have chosen to integrate your account with your social networks, including by signing onto Crewz account by using your social network. - Other profile information that you have added or that is shown on your profile screen. Payments Free Rides Drivers may decide to provide a Ride for free. Any terms and conditions that apply to paid Rides will apply to free Rides, except with respect to Driver Payment and Reimbursement-related matters and Crewz Service Fee(s). Payment If a Driver chooses not to provide a Ride for free, the Rider may be required to pay the Driver a contribution towards the Driver’s costs (gas, toll lanes, vehicle depreciation, etc.) in connection with such Ride, and the Driver and Rider must mutually agree on the amount that has to be paid to the driver before the Ride is confirmed (the “Payment”). If Driver has enough seats, Driver may pick up multiple Riders and each may make contributions towards the Driver’s costs. The amount to be paid between each Rider and the Driver may vary depending on whether other Riders join or leave the Driver’s carpool. As a result, the Payment for each Rider may decrease if other Riders join the carpool, or increase if other Riders leave the carpool, and the amount received by the Driver may vary as a result. Any changes in the Payment can be reviewed in the Crewz app at any time. Any payments (including payment requests and transfers) must be made exclusively through the Crewz platform. Crewz Service Fee Crewz may charge the Rider and/or the Driver a service fee with respect to each Ride, which is paid to Crewz for providing the Crewz platform (the “Crewz Service Fee”). The amount the Driver receives for a Ride (the Payment excluding the Crewz Service Fee) is called the “Reimbursement”. The maximum amount of the Crewz Service Fee which will be charged will be disclosed to the Rider and/or Driver (as applicable) prior to the Rider and Driver agreeing to the Ride and can be reviewed in the app, as part of the “Price Breakdown” screen, at any time and in the “Ride Ended” screen after the Ride has completed. Completed Rides Riders are obligated to pay the Reimbursement to the Driver and any Crewz Service Fee charged to the Rider after the Ride is completed. Drivers are obligated to pay any Crewz Service Fee charged to the Driver after the Ride is completed. A Ride is completed after the Driver drops the Rider off at the requested drop-off point, using Crewz, and each of the Driver and Rider have submitted feedback in connection with the Ride. Referrals and Promos Referral program - eligibility: We may give you the opportunity to refer eligible individuals to join Crewz as Drivers or Riders. To be eligible to participate in a referral program as a referrer, you must: - Be a legal resident of your country; - Be the age of majority in the country where you reside; and - Have a Crewz account and be in good standing with regards to his Carpool account. If you violate the Terms, Crewz may suspend or terminate your ability to participate in a referral program. Invite, Referral or Promo Codes: We may provide you with a unique code to distribute to potential new Crewz Drivers or Riders. These codes are owned by Crewz. Crewz may at any time (a) limit the number of codes that are made available to you or (b) reclaim, deactivate, invalidate or terminate your code under certain circumstances, including in cases of potential breach to the applicable law, Crewz Terms, or to protect third party rights or the public. How to Refer Drivers and Riders: To refer Drivers or Riders, the person must: - Have never been a Driver or a Rider previously on Crewz; - Meet all eligibility requirements to be a Driver or Rider on Crewz; and - Satisfy any additional invite, referral or promo requirements. You may refer drivers by: - Sending a code via the Crewz app: Crewz may generate an automatic invitation text or email which you may choose to use in order to invite a person you wish to refer via a third party service (such as email service, social network service). Note that the invitation will be sent by you and not by Crewz. If your invitee clicks on the link in your SMS or email, the code will automatically be applied to the new user’s account. YOU REPRESENT THAT YOU HAVE THE NECESSARY CONSENT FROM YOUR REFEREE TO SEND THE CODE UNDER APPLICABLE LAW. - Sending a code directly: You may access a code in the Crewz app, and direct your individuals to manually input your code into their Crewz app. If the individual does not enter your code in their Crewz app, you will not get a referral credit or bonus. Credits or Bonuses: The credit or bonus you receive from referring Drivers or Riders, or as part of any other Promo program, may vary, based on: - Which account you use to refer the new user (for example, if you refer from your Crewz Driver account or your passenger account); - The region where you reside; and - Other factors, determined by Crewz in its sole discretion. Please Note: - Credits for a free ride must be used within 60 days’ of the day you receive the credit, unless explicitly mentioned otherwise. Bonuses may be subject to different expiration dates and limitations. - If you refer a user in a different country or territory than you, that user will get a credit or bonus reflected in his or her local currency. Credits or bonuses may contain additional geographical use limits, as well. - Credits for additional rides are not transferable and not redeemable for cash. - Driver bonuses will be added to your account and paid in the next payment cycle, together with your completed rides. - If more than one person claims credit for an individual’s referral, Crewz will determine who the credit or bonus should be given to. - Crewz may limit the number of credits or bonuses awarded to any individual. Prohibited Conduct: Crewz may withhold or deduct any credits or bonuses obtained through a Crewz referral or promo program if Crewz believes that the credit or bonus was in error, fraudulent, illegal or in violation of these Terms. You agree to the following: - No Spam: You will not spam anyone with invite codes, and will at all times remain compliant with applicable law. - No Selling Codes: You will not sell, trade or barter your invite code under any circumstances. - No Advertising Codes: You will not advertise your invite code (for example, through Crewz, Twitter, Craigslist). - No Fraudulent Activity: You will not defraud or abuse (or attempt to defraud or abuse) Crewz, the Terms, or any referred individuals. Crewz Payments Payments are processed by Stripe or an equivalent Crewz payments partner or entity, depending on your country. In order to pay (if you are a Rider) or receive the Reimbursement (if you are a Driver), you will need to enter some form of payment (e.g. credit card) or sign up for a Payment Account such as Apple Pay, Google Pay, etc. and agree to the payment terms as specified in your Payment Account. Please ensure that you read those terms carefully before agreeing to them and making any purchase. Payment Processing Methods Crewz may make available to you various payment processing methods to facilitate Crewz-related payments. You must abide by any relevant terms and conditions or other legal agreement, whether with Crewz or a third party, that governs your use of a given payment processing method. Crewz may add or remove payment processing methods at its sole discretion and without notice to you. If you are a Rider, once a Ride is completed, Crewz or Crewz’s payment processor may charge your credit card or other form of payment that you indicate for the Payment for the Ride, along with any additional applicable amounts (including any Crewz Service Fee charged to the Rider and any taxes, if applicable). You are solely responsible for all taxes, rights, contributions and other amounts payable associated with Rides you obtain through Crewz. Outstanding Payments You agree to pay and are solely responsible for all amounts due for Rides; you will not be able to use the Crewz platform if any amounts are outstanding or due to Drivers or Crewz. Payment Terms If you are a Driver, your accumulated Reimbursements will be paid to you once per month or more frequently as permitted by the Crewz platform. You will need to sign up for a Crewz Payment Account in order to be paid. To ensure proper payment, you are responsible for providing and maintaining accurate contact and payment information in your Account. Notwithstanding the foregoing, Crewz (or the applicable payment processor) will not be obligated to settle Reimbursements to you: (i) for any Rides for which Crewz has not received full settlement in final available funds from the Rider or (ii) if your earned balance at the time of disbursement or transfer is less than the minimum amount for Reimbursement specified in the Crewz Help Center. Crewz may change the minimum amount from time to time. Crewz will not grant any credit to Drivers. Unclaimed Property If Crewz is holding funds you are entitled to in accordance with these terms and Crewz is unable to contact you and has no record of your use of the service for several years, Applicable Law may require Crewz to report these funds as unclaimed property. If this occurs, Crewz will try to locate you at the email address shown in our records, but if Crewz is unable to locate you, it may be required to deliver any such funds to the applicable state or entity as unclaimed property. Crewz reserves the right to deduct a dormancy fee or other administrative charges from such unclaimed funds, as permitted by Applicable Law. Transaction limits There are limits and maximum transaction amounts in place in connection with Crewz-related payments and disbursements. Please refer to the Crewz Help Center for information on these limits. Compliance with Tax Laws You must comply with any and all applicable tax laws, including the reporting and payment of any taxes arising in connection with your use of Crewz or payments made through Crewz. The reporting and payment of any such applicable taxes are your responsibility. Taxes Drivers are responsible for determining if the Reimbursement is taxable, and for remitting taxes to the appropriate tax authority. Riders must pay for Rides without any reduction for Taxes. “Taxes” means any duties, customs fees, or taxes (other than income tax) associated with providing Rides, including any related penalties or interest. Reimbursements and Chargebacks Crewz is not responsible for any fraudulent use of Crewz or for any chargebacks, reversals or other failure of a Rider to pay any payment or amount. Where a Rider charges back or otherwise reverses a transaction, Drivers agree to return any corresponding amount already provided by Crewz. Crewz may set off any amounts owed to Drivers against any amounts that Driver owes (for example, as a result of chargebacks or reversals). For more information on Reimbursements, see the Crewz Help Center. Disputes Any disputes relating to Rides and carpooling agreements are between Riders and Drivers. Crewz is under no obligation to resolve disputes between Crewz users. If a Rider and Driver resolve a dispute in the Rider’s favor, Crewz may deduct the value of any overpaid Reimbursement from future Reimbursements due to the Driver. Privacy Account Information In order to use Crewz, you may be required to provide information about yourself, including your name, phone number, and email address. If you are a Driver, you will also be required to provide your vehicle’s details, and you agree that Crewz may import all of this information from your Crewz profile. You agree that any such information that you provide in connection with Crewz will always be accurate, correct and up to date. In some cases, we may ask you to send us additional information or to answer additional questions to help us verify your identity. You may be required to add personal photo to your Profile. Please use reasonable care and common sense in what you scan or store as photos. Crewz is not liable for user-added photos, including photos containing personally identifiable or other sensitive information, or for errors resulting from scanning or storing of a photo. Adding photos that are unlawful, offensive, harmful, or otherwise objectionable may result in the suspension of your access to the service, in Crewz’s sole discretion. In addition, in order to make or receive payments through Crewz, you may be required to provide Crewz with payment details if you are a Rider (such as credit card number and expiration date) and bank account information if you are a Driver. To protect your privacy, your payment and bank account details may not be stored on Crewz’s systems but rather on a third party online payment gateway that assists Crewz in the authentication, authorization, charge and maintenance of your payment and bank account details. This is with the provision that such gateway is subject to applicable standards and regulations with respect to the holding of personal information and the processing of online payments. Crewz Account You need a Crewz Account in order to use Crewz, and Crewz uses information from your Crewz Account. For example, Crewz may periodically access your commute patterns and last reported location from your Crewz Account Location History and use such information to: - Suggest pick-up and drop-off points to Riders; and - Match Ride Requests to Drivers. You agree that your Crewz Account information may be provided to Crewz and used in connection with Crewz, and that information provided to Crewz will be controlled and processed by Crewz according to these Crewz Terms and the Crewz Privacy Policy. In addition, Crewz may add Crewz events for scheduled Rides to your Crewz Calendar. Location Data Some features of Crewz make use of detailed location and route information, for example in the form of GPS signals and other information sent by the mobile device on which you use Crewz. These features cannot be provided without this technology. Copyright Protection We respond to notices of alleged copyright infringement and terminate accounts of repeat infringers according to the process set out in the U.S. Digital Millennium Copyright Act. We provide information to help copyright holders manage their intellectual property online. If you think somebody is violating your copyrights in connection with Crewz, you can submit a notice to Crewz. Your Content in Crewz Crewz may allow you to upload, submit, store, send or receive content. You retain ownership of any intellectual property rights that you hold in that content. In short, what belongs to you stays yours. When you upload, submit, store, send or receive content to or through Crewz, you give Crewz and its affiliates (and those we work with) a worldwide license to use, host, store, reproduce, modify, create derivative works (such as those resulting from translations, adaptations or other changes we make so that your content works better with Crewz), communicate, publish, publicly perform, publicly display and distribute such content. The rights you grant in this license are for the limited purpose of operating, promoting, and improving Crewz, and to develop new services. This license continues even if you stop using Crewz. Make sure you have the necessary rights to grant us this license for any content that you submit to Crewz. About Software in Crewz Crewz’s mobile application may update automatically on your device once a new version or feature is available. Crewz gives you a personal, worldwide, royalty-free, non-assignable and non-exclusive license to use the software provided to you by us as part of Crewz. This license is for the sole purpose of enabling you to use and enjoy the benefit of Crewz as provided by us, in the manner permitted by these terms. You may not copy, modify, distribute, sell, or lease any part of Crewz or included software, nor may you reverse engineer or attempt to extract the source code of that software, unless laws prohibit those restrictions or you have our written permission. Open-source software is important to us. Some software used in Crewz may be offered under an open-source license that we will make available to you. There may be provisions in the open-source license that expressly override some of these terms. Our Warranties and Disclaimers We provide Crewz using a commercially reasonable level of skill and care and we hope that you will enjoy using it. But there are certain things that we do not promise about Crewz. Other than as expressly set out in these terms, Crewz does not make any specific promises about Crewz. For example, we don’t make any commitments about the content within Crewz, the specific functions of Crewz, or its reliability, availability, or ability to meet your needs. Crewz is provided “AS IS”. Some jurisdictions provide for certain warranties, like the implied warranty of merchantability, fitness for a particular purpose and non-infringement. To the extent permitted under applicable law, we exclude all warranties. All carpooling agreements made through Crewz are between Riders and Drivers. By providing the Crewz platform, Crewz acts solely as an intermediary and does not enter any carpooling agreements itself. Crewz does not vet, approve nor exert control over Crewz users. Liability for Crewz When permitted by law, Crewz and Crewz’s suppliers and distributors will not be responsible for lost profits, revenues or data, financial losses or indirect, special, consequential, exemplary or punitive damages. You agree that Crewz will have no responsibility or liability for: - The actions, errors or omissions of any Crewz user; - The truth or accuracy of any information provided by any Crewz user; - The compliance by any Crewz user with these terms or applicable laws. To the extent permitted by law, the total liability of Crewz and its suppliers and distributors for any claims under these terms, including for any implied warranties, is limited to $100 USD (or its equivalent in local currency). In all cases, Crewz and its suppliers and distributors will not be liable for any loss or damage that is not reasonably foreseeable. We recognize that in some countries, you might have legal rights as a consumer. If you are using Crewz for a personal purpose, then nothing in these terms or any additional terms limits any consumers’ legal rights which may not be waived by contract. About These Crewz Terms We may modify any terms that apply to Crewz to, for example, reflect changes to the law or changes to our services. You should look at the terms regularly. We’ll post notice of modifications to Crewz Terms on this page. We’ll post notice of modified additional terms in the applicable service. Changes will not apply retroactively and will become effective no sooner than fourteen days after they are posted. However, changes addressing new functions for a service or changes made for legal reasons will be effective immediately. If you do not agree to the modified terms for a service, you should discontinue your use of Crewz. If there is a conflict between these Crewz Terms and any additional terms, the additional terms will control for that conflict. These terms control the relationship between Crewz and you. They do not create any third-party beneficiary rights. Neither these terms nor your use of Crewz will be construed as creating any relationship, partnership, joint venture, employer-employee, agency, or franchisor-franchisee relationship in any way and of any kind between you and Crewz. We are constantly changing and improving Crewz. We may add or remove functionalities or features, and we may suspend or stop Crewz altogether. If you do not comply with these terms, and we don’t take action right away, this doesn’t mean that we are giving up any rights that we may have (such as taking action in the future). If it turns out that a particular term is not enforceable, this will not affect any other terms. Dispute Resolution Release. Except to the extent prohibited by applicable law, you hereby release Framilies Parties and their successors from claims, demands, all losses, damages, rights, and actions of any kind, including personal injuries, death, and property damage, that is either directly or indirectly related to or arises from any interactions with or conduct of other Users or third party services and content of any kind, arising in connection with or as a result of the Terms or your use of the Services. You hereby waive California Civil Code Section 1542, or any similar law of another jurisdiction, which states in substance, “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which, if known by him must have materially affected his settlement with the debtor.” Arbitration. (a) Arbitration shall be subject to the Federal Arbitration Act and not any state arbitration law. The arbitration shall be conducted before one commercial arbitrator with substantial experience in resolving commercial contract disputes from JAMS. As modified by these Terms, and unless otherwise agreed upon by the parties in writing, the arbitration will be governed by JAMS’s rules for commercial arbitration and, if the arbitrator deems them applicable, the procedures for consumer-related disputes. (b) You are thus GIVING UP YOUR RIGHT TO GO TO COURT to assert or defend your rights EXCEPT for matters that may be taken to small claims court. Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury. You are entitled to a FAIR HEARING, BUT the arbitration procedures are SIMPLER AND MORE LIMITED THAN RULES APPLICABLE IN COURT. Arbitrator decisions are as enforceable as any court order and are subject to VERY LIMITED REVIEW BY A COURT. (c) You and we must abide by the following rules: (1) ANY CLAIMS BROUGHT BY YOU OR US MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING; (2) THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS, MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING, AND MAY NOT AWARD CLASS-WIDE RELIEF, (3) in the event that you are able to demonstrate that the costs of arbitration will be prohibitive as compared to costs of litigation, we will pay as much of your filing and hearing fees in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost prohibitive as compared to the cost of litigation; (4) we also reserve the right in our sole and exclusive discretion to assume responsibility for all of the costs of the arbitration; (5) the arbitrator shall honor claims of privilege and privacy recognized at law; (6) the arbitrator’s award shall be final and may be enforced in any court of competent jurisdiction; (7) the arbitrator may award any individual relief or individual remedies that are permitted by applicable law; and (8) each side pays its own attorneys’ fees and expenses unless there is a statutory provision that requires the prevailing party to be paid its fees’ and litigation expenses, and then in such instance, the fees and costs awarded shall be determined by the applicable law. (d) All controversies, disputes, demands, counts, claims, or causes of action (including the interpretation and scope of this clause, and the arbitrability of the controversy, dispute, demand, count, claim, or cause of action) between you and Framilies and our employees, agents, successors or assigns, regarding or relating to these the Services or these Terms, shall exclusively be settled through binding and confidential arbitration. (e) Notwithstanding the foregoing, either you or we may bring an individual action in small claims court. Further, claims of infringement or misappropriation of the other party’s patent, copyright, trademark, or trade secret shall not be subject to this arbitration agreement. Such claims shall be exclusively brought in the state or federal courts located in San Mateo County, California. Additionally, notwithstanding this agreement to arbitrate, either party may seek emergency equitable relief before the state or federal courts located in San Mateo County, California to maintain the status quo pending arbitration, and hereby agree to submit to the exclusive personal jurisdiction of the courts located within San Mateo County, California for such purpose. A request for interim measures shall not be deemed a waiver of the right to arbitrate. (f) Except subparts (1) and (2) in paragraph 16.2(c) above (prohibiting arbitration on a class or collective basis), if any part of this arbitration provision is deemed to be invalid, unenforceable or illegal, or otherwise conflicts with these Terms, then the balance of this arbitration provision shall remain in effect and shall be construed by its terms as if the invalid, unenforceable, illegal or conflicting provision were not contained herein. If, however, either subparts (1) and (2) in paragraph 16.2(c) (prohibiting arbitration on a class or collective basis) is found to be invalid, unenforceable, or illegal, then the entirety of this arbitration provision shall be null and void, and neither you nor we shall be entitled to arbitration. If for any reason a claim proceeds in court rather than in arbitration, the dispute shall be exclusively brought in state or federal court in San Mateo County, California. (g) Notwithstanding any provision in these Terms to the contrary, if we seek to terminate the Dispute Resolution section as included in these Terms, any such termination shall not be effective until 30 days after the version of these Terms not containing the agreement to arbitrate is posted to the Website, and shall not be effective as to any claim of which you provided Framilies with written notice before the date of termination. (h) For more information on JAMS, its Rules and Procedures, and how to file an arbitration claim, you may call JAMS at 800-352-5267 or visit the JAMS website at http://www.jamsadr.com. (i) All controversies, disputes, demands, counts, claims, or causes of action between you and Framilies and our employees, agents, successors, or assigns, regarding or relating to these Services or these Terms, shall exclusively be governed by the internal laws of the State of California, without regard to its choice of law rules and regard to conflicts of laws principles except that the arbitration provision shall be governed by the Federal Arbitration Act. To contact Crewz, please email us at support@crewz.co.

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